Billie Clarke's is THE "1"!

Whether you're on the West Coast, East Coast or someplace in between, our friendly, well-trained staff is ready to extend our award winning service to meet your needs!

 

ATSI Award of Excellence - 3 consecutive years

CAMX award of excellence - 4 consecutive years

Latest News

Automating and Outsourcing Saves You $$$

Remember when the gas station attendant filled the tank, cleaned the
windshield, took our payment and brought back the change?  When the
cost of gas sky-rocketed the station owner saved labor costs – and held 
prices down by “letting” us pump our own gas.  Today, we have consoles at our
tables in restaurants so we can pay for our meals without assistance; keeping
costs down, and paving the way to need less labor when minimum wage goes up. 
If business owners can figure out ways NOW to prepare for this eventuality we
will all be ahead.  We all need to find ways to automate and outsource – it saves
$$$.
 
It’s important to pay our people well!  We care about them.  But, to stay in
business we must find ways to save.  We are offering OUR clients the ability to
change their own on-call information, it’s convenient and simple.  Yes, it saves us
labor – and it also saves YOU money.  More importantly, customers are
outsourcing more to us; requesting more sophisticated assistance.  When we
make appointments, send information, or check the status of an order right in
your software, we are helping YOUR business save labor, and money.  We are
paid only for the minutes we work for you, your employees are paid by the hour,
plus benefits.  Take a look at the ways you can save labor/money by asking us to
do more.  You will be amazed! 

Welcome to BCAS!

BILLIE CLARKE'S ANSWERING SERVICE HAS WON THE ATSI GOLD AWARD OF EXCELLENCE!!

The telephone answering service industry has grown in communication technology and supports its consumers with live operator services.  Billie Clarke’s Answering Service does not just want to provide good service; we strive to the BEST.  At BCAS, we work to make every caller believe that they are the most important person and that their issue needs immediate attention from our agents.  Repeat business depends on a successful call from beginning to end.  Services that show this kind of superiority are rewarded with the Award of Excellence from the Association of TeleServices International (ATSI).  Billie Clarke’s Answering Service is pleased to announce that we have received this award for the 5th consecutive year in a row.

 

 

3 Reasons the Call Center Is Far From Dead

Zor Gorelov, CEO of Speech Cycle, recently wrote an article in which he suggested that the call center “will cease to be the primary channel between companies and their customers. In its place, the smartphone will become the contact center of the future. He predicted this shift would happen by the end of 2012.

While there is no doubt that the rise of the smartphone opens up many new opportunities to interact with clients, for at least the foreseeable future, clients who need help are most likely to use that device to call customer support. (It is a phone after all.) Here are just a few of the reasons why the call center is hardly dead... [read more]

Billie Clarke's Answering Service

San Diego, CA 92103

 

Phone: 619-235-9333

Toll Free: 877-333-2242

 

The service you hoped existed... does!